In the case of shipping damage or a mistake with your order, please inform us within 24 hours of delivery and please provide us with photos of damages and photos of the item and/or box.
We will correspond with you and go through the options for shipping and returns.
For change of mind we will provide you with a quote to ship the items back to us, and you must pay the shipping costs within the 7-day guarantee period or if it’s to be returned or replaced due to the fault of Cane and Wood Emporium we will gladly pay for the freight.
The item(s) must be returned in their original packaging, in an unmarked and unused condition, un-assembled, and complete with any accessories or additional items. A re-stocking fee will apply if the item/s is returned without original packaging intact.
Any delivery/shipping charges and other fees incurred by you or us are non-refundable.
Once we receive the returned items we will issue a refund within 5 business days.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
